ArtMotri · Legal

Terms of Service

Last updated: October 27, 2026

ArtMotri offers original artworks only, including original paintings and sculpture. We do not sell prints or reproductions. These terms cover browsing, accounts, published artwork prices and agreed purchases. Read them with our Privacy policy and Shipping & duties.

On this page

Who we are

ArtMotri operates this website and arranges artwork purchases. Contact us at official@artmotri.com. The seller for your purchase is identified in the written transaction documents before payment.

Artwork prices and purchases

Artwork prices are published in whole US dollars (USD). Shipping, insurance, duties and taxes are separate unless expressly included. The applicable charges and purchase total are confirmed before payment.

Purchases are arranged with ArtMotri. We confirm availability, artwork details, the seller, price, currency, payment and delivery arrangements before you pay. An account, wishlist selection or request for information does not place an order or reserve a work.

Payment follows the agreed transaction documents. If a checkout or payment link is provided for an agreed purchase, review the amount and currency before paying. We record the purchase and its payment status in Shopify. Orders shows recorded purchase and delivery details; My Collection shows eligible paid original artworks and verified membership information linked to your purchasing account. An unpaid quotation is not a completed purchase.

If a record needs correcting, contact us with the order number or Work ID. Account information reflects the records available and may need updating; it does not replace the agreed transaction documents or your legal rights.

Considering a work

Please ask about condition, materials, dimensions, presentation, any frame or base, signature and accompanying documents before deciding. Screen colours vary, and photographs cannot show every surface detail. Room settings illustrate how a work might look; they do not confirm exact scale, framing or installation requirements.

Delivery arrangements are explained in Shipping & duties. Our Original artwork sales terms cover final sale, mandatory consumer rights and delivery concerns.

Authenticity and certification

ArtMotri guarantees that every artwork sold through our website is an authentic original work by the artist identified in its listing. Each work is accompanied by a Certificate of Authenticity, and its authorship is confirmed by the artist’s handwritten signature.

This guarantee forms part of the purchase terms and is not excluded by our final-sale policy.

Original artwork sales

Original artworks are final sale. We do not offer voluntary returns or exchanges. Mandatory consumer rights take priority over this commercial policy.

Applicable law may provide repair, replacement, a price reduction, a refund or cancellation for a faulty, damaged or misdescribed work. A statutory right does not depend on our discretionary approval.

Some distance purchases carry a right to withdraw without giving a reason. Eligible EU distance purchases generally allow 14 days from delivery. Where this right applies, its notice, return, refund and standard-delivery-charge rules take priority. An existing original artwork is not personalised or made to your specifications merely because it is unique.

For damage, faults, misdescription or to exercise a statutory right, email official@artmotri.com as soon as reasonably possible with the order number or Work ID, the problem or your request. Photographs of the work, packaging and shipping label can help. Keep packaging and supplied documents where possible; contact us even if evidence is unavailable.

Do not clean, repair or alter a damaged work before speaking with us. We will discuss assessment, any collection or return, and the appropriate remedy. Carrier or insurer enquiries do not remove your rights against the seller.

Contact us before sending a work back for the correct address and handling instructions. You can still give a valid cancellation notice. Take reasonable care of the work, include supplied certificates and documents, and retain protective packaging where practical or discuss an alternative with us.

Transport, insurance, any lawful costs and the refund depend on the return reason, agreed terms and applicable law. We will confirm the arrangements in writing. Faults and transport damage are not subject to a blanket buyer-paid return charge.

Refunds due are processed within the time required by law. We will explain the amount and method. Any refund is reflected in the purchase record, with membership points and status adjusted under the Membership rules.

Your account and membership

Keep your contact details current and protect access to the email or Shop account you use to sign in. Tell us if you suspect unauthorised access.

An account alone does not confer membership. Eligible net original-artwork purchases earn 1 point per US$1 when the order is fully paid, using the USD amount recorded at the original sale. Collector begins at 50,000 points and Prestige at 500,000 points. Shipping, insurance, duties and taxes are excluded. Successful artwork refunds deduct the points for the refunded net artwork amount. A full refund removes only that order's points; points from other orders remain. Shipping-only refunds do not change points. Membership follows the remaining points balance under our Membership rules. After payment or a refund has been processed, refresh My Collection to view your updated points and status.

Artwork and website rights

A physical artwork purchase does not transfer copyright or reproduction or commercial-use rights unless the rights holder separately agrees in writing. Website images and text remain protected by their owners' rights. Obtain permission before reproducing or commercially using them.

Use the website lawfully. Do not interfere with its operation, attempt unauthorised access or submit material that infringes another person's rights. You should have permission to share any portfolio or other material you send us.

Shopify and your information

Shopify hosts this website. Your information is shared with Shopify and service providers, including providers in other countries. Shopify also provides enhanced services using information from interactions with ArtMotri, other merchants and Shopify.

Our Privacy policy explains this processing and your choices. Read Shopify's Consumer Privacy Policy or use its Privacy Portal. External services, including Instagram, have their own terms and privacy practices.